At sxmcart.com, our commitment is to deliver quality products and exceptional service. If you find yourself in need of a refund, please take a moment to review our refund policy outlined below:

Eligibility

– Refunds are applicable to non-perishable products.

– Perishable items, including fresh produce, dairy, meat, and frozen goods, are exempt from refunds.

Damaged or Defective Products

– In the event of damaged or defective products, please contact us within 24 hours of delivery.

– We may request photographic evidence to support your claim.

Refund Process

– Reach out to our customer support team, providing your order details and reason for seeking a refund.

– Your request will undergo evaluation, and if approved, the refund will be processed back to your original payment method.

– Please allow a few business days for refunds to appear in your account.

Non-Refundable Items and Services

– Delivery fees are non-refundable unless the error is on our part.

– Items of a perishable nature and gift cards are considered non-refundable.

Changes to Orders

– Once an order is confirmed, it may not be possible to make changes or modifications. Please review your order carefully before confirming.